Privacy Policy |

Effective Date: 03-June-2026 Website: https://supportsuite247.com SupportSuite247 values your privacy and we assure you our team is committed to protecting your legal right, intellectual property right and your digital privileges. This privacy policy explains how “we” team at SupportSuite247 will collect, use, process, store and protect your data when you interact with our platform online.

1. Information We Collect

Account Information

We have the right to collect the required information when you sign-up at SupportSuite247

Name
Email Address
Company Name
Billing Information
Account Credentials

Visitor & Usage Information

We have the right to collect the required information when you sign-up at SupportSuite247:

IP Addresses
Browser Information
Device Details
Geographic Location
Website Activity
Session Behavior
Visitor Tracking Information

Support Data

We have the right to collect the required information when you sign-up at SupportSuite247:

Chat Messages
Support Tickets
Voice Interactions
Uploaded Files
AI-Generated Conversations
Customer Support Interactions

2. How We Use Information

All the information which we collect from our customers may be used to:

provide customer support services,
improve platform functionality,
personalize user experiences,
process billing,
enhance security,
analyze usage trends,
improve AI systems,
prevent fraud or abuse,
comply with legal obligations,
and maintain the reliability of our services.

Legal Basis for Processing

SupportSuite247 processes personal information only when there is a valid reason to do so. Depending on the nature of the information and the services being provided, we may process data based on:

contractual requirements,
legitimate business interests,
legal and regulatory obligations,
or user consent where required.

Data Controller

For information collected directly through our website and platform, SupportSuite247 acts as the data controller. For customer information processed through the services on behalf of our users, SupportSuite247 acts as a data processor and handles such information according to the instructions provided by the account owner.

3. AI & Automation Processing

SupportSuite247 uses artificial intelligence and automation technologies to power features such as:

chatbot automation,
AI-generated replies,
smart routing,
analytics,
and workflow automation.

Depending on how the service is configured, AI-generated content may be processed automatically and may not always be reviewed by a human operator before being delivered or displayed.

4. Cookie Consent & Tracking Technologies

We may use cookies and similar tracking technologies to perform the following activities:

maintain user sessions,
improve platform performance,
analyze traffic,
personalize experiences,
and monitor service functionality.

Where required by applicable privacy laws, users will be presented with cookie consent options before non-essential cookies or similar tracking technologies are placed on their devices. You, as a user, will have the right to disable cookies by navigating into the browser settings.

5. Data Retention

We have a strict policy of data retention for free and subscription plans. If you’re running a free trial account, your data will be kept safe for up to 1 month, which may include:

chats,
tickets,
uploaded files,
and visitor activity.

Once the free trial monthly period expires, SupportSuite247 will not be responsible for any interaction or data you’ve maintained with the platform. The SupportSuite247 has a system which automatically removes stored data from the Free Trial accounts; unless, if there’s a paid plan, then this period will be extended. SupportSuite247 does not sell personal information or customer data to third parties.

6. Data Sharing

At SupportSuite247, we have a strict policy of keeping all our customer’s data confidential. We want to assure all our customers that their data is safe. We do not sell, or engage in any such activity where customers’ data gets compromised. However, contingent to situations, we may share information with:

payment processors,
hosting providers,
analytics services,
communication providers,
AI infrastructure providers,
or legal authorities when required by law.

7. Data Security

Data security is a priority. Henceforth, we follow industry’s best guidelines to ensure all customer data remain safe & secure with us. To ensure maximum safety of customer information, we add:

encrypted connections (SSL/TLS),
secure infrastructure,
access controls,
authentication systems,
and monitoring technologies.

However, we do not guarantee or confirm data security at all times because of security threats. In case of a global data breach, we cannot commit total security in numbers.

8. International Data Transfers

To operate and maintain our services, SupportSuite247 may work with trusted third-party providers that support areas such as:

cloud hosting,
payment processing,
analytics,
communications,
and AI infrastructure.

These providers are given access only to the information reasonably necessary to perform their services. All information shared will be collected, backed up, or temporarily stored in jurisdictions where our business operations, technical infrastructure, cloud hosting provider, or third-party service providers have their facilities. When using our Platform and services, you give us your consent to keep your information across international borders, which can include countries that follow data protection laws different from the ones in your own jurisdiction.

9. User Rights

Based on the applicable laws and the legal settings in which we operate, our users have the right to request access to:

access personal data,
update information,
delete stored data,
export account information,
or restrict certain processing activities.

We entertain all customer requests and ensure they all can be submitted to support@supportsuite247.com.

10. Children’s Privacy

SupportSuite247 is not intended for individuals under 18 years of age.

11. Third-Party Integrations

SupportSuite247 may include third-party integrations with:

CRM platforms,
payment gateways,
analytics tools,
communication providers,
and AI services.

All of the third-party integrations working with SupportSuite247 may function according to their own policies and terms; SupportSuite247 is not responsible for the privacy practices of third-party services and encourages users to review their respective privacy policies. Users may contact the respective third-party provider.

12. Policy Updates

We have the right to update our Privacy Policy and Terms & Conditions as we see fit. If you choose to continue using SupportSuite247 after the updates are implemented, it constitutes your acceptance of the revised policy going forward.

13. Security Incident Notification

If a security incident or data breach impacts personal information, SupportSuite247 will take reasonable steps to investigate the matter and provide notifications where required under applicable laws and regulations.

14. Additional User Rights

Depending on your location and the laws that apply to you, you may have the right to:

request access to your personal information,
correct inaccurate information,
request deletion of stored data,
obtain a copy of your information,
withdraw consent where consent is the basis of processing,
object to certain processing activities,
or request restrictions on how information is processed.

Requests relating to these rights can be submitted to support@supportsuite247.com.

15. Facebook Data Usage & Privacy Policy

We use Facebook Login to allow users to sign in to our application. When users sign in with Facebook, we may collect basic profile information such as:

Name
Email address
Profile picture

This data is used only for authentication and account creation. We do not sell, share, or misuse any user data. If you want your data deleted, contact us at: support@supportsuite247.com.

16. Contact Us

SupportSuite247 Website: supportsuite247.com Email: support@supportsuite247.com